Use Client Feedback to Scale to 6-Figures!
Do you have client feedback collecting dust in a folder somewhere? If so, you’re missing out on major opportunities to learn and evolve!
One of the biggest shifts that got Champagne Collective from six to seven figures was listening to our clients. They can tell you more about your business, offerings, and target audience than anything else can.
Feedback isn’t just a pat on the back. It’s your roadmap to improve your services, retain your clients, and stand out in a crowded market.
So, how exactly do we use their feedback as a springboard to success? We’re telling you in this post.
How to Collect Client Feedback
We recommend sending out a feedback form to your clients once or twice a year to check in and make sure that they still feel supported.
Here are some questions we usually include:
What do you love most about working with us?
Is there anything we could do better?
What results have you achieved since working with us?
How to Use Client Feedback
Recognize Patterns
If multiple clients have the same issue, it’s a clue that something needs to change.
If they praise the same thing, it’s a sign to keep doing what you’re doing!
Take Action
Use their pain points to solve problems or double down on what’s already working for them.
Use their insights to evolve.
Close the loop
Let clients know you’ve implemented their feedback.
It shows that you’re listening and helps to build trust.
The Bottom Line
The businesses that succeed aren’t just good at what they do. They’re obsessed with getting better.
If your clients are telling you how to improve, don’t waste that gift. Listen to them and make it happen!
If you’re struggling to provide high-level services to your client right now because you have too much on your plate, we’re here to help. Ask us about our Virtual Assistant services. With the right support, you can run your business and create a roster of happy clients with less stress and more ease.