Do you have client feedback collecting dust in a folder somewhere? If so, you’re missing out on major opportunities to learn and evolve!

One of the biggest shifts that got Champagne Collective from six to seven figures was listening to our clients. They can tell you more about your business, offerings, and target audience than anything else can.

Feedback isn’t just a pat on the back. It’s your roadmap to improve your services, retain your clients, and stand out in a crowded market.

So, how exactly do we use their feedback as a springboard to success? We’re telling you in this post.

One of the best ways to stay on track with your clients as a virtual assistant or service provider is to send out client feedback forms or questionnaires occasionally throughout the year. This is a great way to request honest feedback, which can then help you serve them even better. However, sending the feedback form is only the first step. Read on to learn how to use your client feedback to create an action plan that helps you serve them the best you possibly can!

Have you ever worked really hard on a client project and excitedly submitted it to them for review, only to get constructive feedback from them on aspects they don’t like? I know this can feel a little discouraging, but please know, we’ve all been there. Read on to learn what to do if your client doesn’t like something you’ve created so you can move forward with confidence and a plan to get the project to completion. 

As a business owner with a team, it’s inevitable that you’re going to have to have tough conversations with your team members from time to time. No one is perfect, miscommunication will happen, and mistakes will be made. On the same note, there is always room for improvement, for you and your team. Therefore, you need to find a supportive and effective way to give constructive criticism to your team.