The Secret to Keeping Long-Term Clients
You know what we don’t believe in? The “set it and forget it” approach to client relationships.
Because once the contract is signed, the real work begins—and we’re not just here to do tasks. We’re here to support, guide, and actually check in to make sure things feel good on both sides.
Keep reading to see exactly how we follow up with intention (and how you can too).
It’s All About the Follow Up
We don’t disappear after the contract is signed. The onboarding is just the beginning of our long-term relationship.
We don’t wait until something goes wrong to check in. We proactively follow up — even after the client has officially started.
Here’s What Our Follow-Up Looks Like
At the one-month mark, we conduct a full check-in to ensure our clients feel as aligned as we do.
Here’s what we ask them to determine this:
How’s it feeling so far?
Are there any questions we haven’t answered for you yet?
Is there anything you’re unsure about or still need clarity on?
Steal Our Follow-Up Email Template
In fact, here’s the exact email template we send.
Feel free to swipe it for yourself. Trust me, it works!
Hi [NAME],
I hope this email finds you well.
Popping into your inbox as Wednesday marked the end of our first month working together (where did the time go?!).
I just wanted to check in and see how you were feeling about the support services, if you have any questions or feedback, and if there are any adjustments you’d like made.
Appreciate you and grateful to be supporting you!
Many thanks,
Ash
Why This Works
This simple process keeps our clients from feeling lost or left behind — and builds long-term trust that actually lasts.
Because support shouldn’t stop once the invoice is paid.
We don’t just care about delivering incredible results. We care about how you feel throughout the entire process.
You deserve to feel supported, heard, and confident that someone’s in your corner, every step of the way. Because great work is only part of the equation.
The real magic happens when you feel like you finally have a team behind you, one that gets it, that shows up, and that truly cares.
That’s how we do things around here.
Do you want to be supported by a team who actually cares about you and your business? Click here to learn more about our VA services!